My Journal

Freddie Mac

  • Identified critical services, developed relevant documentation, created controls/documentation portal, and integrated optimization initiatives that improved scores surrounding service delivery.
  • Selected to oversee the creation of IS policies/standards program to meet best practices; maintained clear lines of communication with business units, IT, and other key groups to build top-tier training plans, communications plans, and processes that drastically reduced risk.
  • Constructed bespoke processes to identify control thresholds, testing procedures, and reporting for IS controls; oversaw the generation of a related handbook to convey lessons learned.
  • Revamped all IS metrics reported to emphasize actionable, executive-level information that directly led to more informed risk decisions, with efforts cited as crucial to a reduction in overall exposure despite significant operational challenges.

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